Frequently asked questions

IPayForYou brings together people who cannot pay a bill (people seeking help) and people who would like to pay it (supporters). We check bills and payee accounts. We are not a payment service and not a bank: we do not accept any money for bills and do not forward any. We are not a charitable organisation and do not issue donation receipts.

If your money went through our account, it would require a banking licence – and there would be a place where money can get lost. That's why you transfer directly. This way every euro ends up where it is meant to go.

IPayForYou is operated by MechtaNet UG (haftungsbeschränkt). You can find all details in the legal notice. Legal notice · About us

In 12 languages – including Arabic from right to left. The language comes from your browser or phone, and you can change it at any time in the menu at the top.

It is free for you. You do not receive any money – the bill is paid directly to the payee.

Bills from companies and public bodies that concern you yourself – for example electricity, rent, doctor, daycare or insurance. Transfers to private individuals are only possible for landlords with a verified rental agreement.

This way we make sure there is a real person behind every bill and that no one uses several accounts. Only our review team sees the copy of your ID, and it is automatically deleted after the review.

We usually check the bill within 1–2 working days. If we have questions, we will get in touch.

No. There is no entitlement to a bill being approved or paid. So submit it as early as possible before the due date.

Then please do not pay it yourself. As soon as the payment is confirmed, you will be notified – please then confirm that the bill has been settled.

Redeem credits from your balance for this (packages from 2.29 € per credit). Afterwards you see the payee, IBAN and payment reference – with a GiroCode to scan.

There is a deadline for the transfer and the proof. If it passes, we may end your payment of the bill – the redeemed credit is then not refunded.

If an approved bill turns out to be false, we credit the redeemed credit back to you.

You see the first name or “Anonymous”, the city and the story – never the full name, address or document. Contact outside the platform is not allowed.

With a credit you pay for our work: we check every bill and the payee account before you see it. You then transfer the bill itself directly to the payee – that money never passes through us.

• Bills up to 250.00 €: 1 credit
• Bills up to 1 000.00 €: 2 credits
• Larger bills: 3 credits

All prices and tiers

No. Your balance does not expire. It is not transferable and is not paid out – except in the case of a withdrawal.

On the website by bank transfer, and depending on the offer also by card, Apple Pay or Google Pay. In the apps, you buy through the App Store or Google Play.

Consumers have a right of withdrawal when buying a package on our website, in accordance with the information on the right of withdrawal. For unused credits we refund the purchase price proportionately. Once all credits of a package have been redeemed, our service has been fully performed and the right of withdrawal has expired, provided you have expressly agreed to this beforehand. For purchases in the apps, the refund rules of Apple or Google apply.

Withdraw from contract Information on the right of withdrawal

No. We are not a charitable organisation and do not issue donation receipts. Your payment is a voluntary gift to the person seeking help.

We check whether the document is genuine, whether the amount and payment reference are correct, and whether the payee is a real company or organisation.

The IBAN must demonstrably belong to the payee. We do not approve accounts of the person seeking help or of persons close to them. Private landlords only with a verified rental agreement.

Bills and proofs are seen only by the person themselves and our review team. Payment details are seen only by whoever has taken on a bill.

Bills, proofs and ID copies are stored encrypted on our server and are automatically deleted after fixed periods. We remove location data from photos.

We check with great care, but we cannot completely rule out deception. If you notice something, report the bill – we remove suspicious bills from the list immediately.

The apps for iPhone and Android are in preparation. Until then, everything works here in the browser – on your phone, too. Apps

We only store passwords as a hash, and after several failed attempts we slow down logins. Our review team also logs in with a second factor.

Yourself, at any time, under “Account” – in the app, too. There you can download all your data beforehand.

Send us an email at [email protected]. When logged in, you can also reach us via “Support” in your area. Contact