Contact

We're here for you.

Send us an email – we reply as quickly as possible, usually within 1–2 working days.

The fastest way

What is it about?

Questions about your data, access requests or deletion: write to the same address.

The easiest way to withdraw from a package purchase is the “Withdraw from contract” button at the bottom of every page.

Does a bill seem suspicious to you? Use “Report” directly on the bill page – we will look at it immediately.

You will find many answers in our Help Centre already.

Please do not send us IDs or bills by email. Always upload documents directly on the site – they are protected by encryption there.

MechtaNet UG (haftungsbeschränkt)
Wuhlestraße 7a , 12683 Berlin