How it works
How it works
From submission to confirmed payment – Four steps – and a bill is settled. Without a detour through us.
Submit a bill
Upload a photo or PDF of the bill and briefly tell us why you need help.
We check
Our team checks whether the bill is genuine and the account really belongs to the payee.
Someone steps in
A supporter transfers the amount directly to the payee – not to us, not to you.
Confirmed
We check the proof of payment. You are notified and can say thank you.
For people seeking help
If you need help
Create an account and submit a bill: photo or PDF, amount, payee, IBAN and payment reference.
Briefly tell your story. Supporters see only your first name (or “Anonymous”), your city and your text – never the document.
We usually check the bill within 1–2 working days. If we have questions, we will get in touch.
As soon as someone takes it on and has paid, you will be notified. Please then confirm that the bill is settled.
It is free for you. You do not receive any money – the bill is paid directly to the payee.
For people seeking helpFor supporters
If you want to help
Pick a verified bill and pay it.
Redeem credits from your balance for this (packages from 2.29 € per credit). Afterwards you see the payee, IBAN and payment reference – with a GiroCode to scan.
Transfer the bill amount directly to the payee.
Upload a proof (screenshot or PDF of the transfer). We check it and confirm the payment.
Flow of money
Why we don't accept the money ourselves
If your money went through our account, it would require a banking licence – and there would be a place where money can get lost. That's why you transfer directly. This way every euro ends up where it is meant to go.